6 hard skills or competencies (industry competencies) for Commercial Tire Technician I
Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Describes the standard procedures and safety protocols for troubleshooting automotive systems.
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Level 2 Behaviors
(Light Experience)
Helps with test-driving vehicles to verify automotive repairs and ensure proper functioning.
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Level 3 Behaviors
(Moderate Experience)
Executes preventive maintenance plans to enhance the reliability and performance of vehicles.
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Level 4 Behaviors
(Extensive Experience)
Implements safety policies and procedures to ensure proper automotive parts handling and disposal.
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Level 5 Behaviors
(Mastery)
Develops and enforces quality control measures to ensure automotive repairs meet industry standards.
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Skill definition-Examining vehicles using different tools and techniques to ensure safety, regulatory compliance, and optimal performance standards.
Level 1 Behaviors
(General Familiarity)
Identifies the applicable laws, rules, and regulations that govern vehicle inspection in the transportation industry.
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Level 2 Behaviors
(Light Experience)
Uses basic inspection tools such as flashlights, mirrors, and magnets.
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Level 3 Behaviors
(Moderate Experience)
Tests vehicle heating and air conditioning systems to provide a comfortable driving environment.
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Level 4 Behaviors
(Extensive Experience)
Mobilizes predictive analytics during inspections to forecast and mitigate risks related to vehicle component failures.
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Level 5 Behaviors
(Mastery)
Sponsors research and development of innovative and specialized vehicle inspection technologies and tools.
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2 general skills or competencies (Job family competencies) for Commercial Tire Technician I
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Fosters maintains effective business-to-customer relationships to meet and exceed customer expectations.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Identifies the most common workplace safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Works with cross-functional teams to coordinate the changes in our current safety policies and procedures.
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Level 4 Behaviors
(Extensive Experience)
Recommends change initiatives to improve our existing safety policies and procedures.
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Level 5 Behaviors
(Mastery)
Keeps abreast of the latest regulatory changes to ensure alignment of our safety policies.
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8 soft skills or competencies (core competencies) for Commercial Tire Technician I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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Summary of Commercial Tire Technician I skills and competencies
There are 6 hard skills for Commercial Tire Technician I, Automotive Services, Vehicle Inspection, Tire Servicing, etc.
2 general skills for Commercial Tire Technician I, Customer Satisfaction, Safety Policies and Procedures.
8 soft skills for Commercial Tire Technician I, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.